Who we are: La Clinica de La Raza is a non-profit, community-based health center established in 1971 to address health barriers and create better lives for the underserved. We have proudly grown into over 35 sites across Alameda, Contra Costa, and Solano County. To learn more about our history, click here: Our History - La Clinica or visit our website at www.laclinica.org.

Job Summary:

The Assistant Supervisor is a crucial role that supports the supervisor in overseeing the daily operations of a team or department. The Assistant Supervisor assists in managing the team's performance, ensuring compliance with policies and procedures, and providing guidance and support to team members. This role is ideal for individuals who have prior supervisory or leadership experience and are looking to take on a more supportive role while still contributing to the success of the organization.

Major Areas of Responsibility, include but are not limited to:

Supervisory Responsibilities:

• As the Assistant Billing Supervisor, you will work with and under the guidance of the Director of Billing. Primary responsibilities include assisting with workflow development, billing support, billing project management, billing compliance oversight and management, and supervision of assigned staff and/or billing tasks.

Duties/Responsibilities:

Assisting in the oversight of billing specialties. Areas may include Dental, Medical, Integrated Behavioral Health, Optical, Lab and Patient accounts.

• Assisting with department related workload, management, and planning as needed.
• Prescreening, training, and development of Billing department employees.
• Provides assistance in ensuring that billing operations are conducted in a manner that is consistent with overall department protocol, and are in compliance with Federal, State, and payer regulations, guidelines, and requirements.
• Follow up on claims using various systems, practice management and clearinghouse.
• Assist with managing staff access to payor websites.
• Work with Billing Specialists to make sure all information on claims is correct prior to submission.
• Maintain quality results by following set standards for billing and collection procedures and activities.
• Responds to incoming telephone calls and requests relating to billing administrative matters. Responds to requests for information and provides assistance to callers.
• Identify areas to improve claim submission data to reduce claim denials.
• Work closely with Billing Supervisors and Director of Billing to ensure that maximum reimbursement is obtained, and that policies and procedures are followed.
• Daily duties related to various departmental assignments and required billing tasks.
• Provides administrative assistance to La Clinica’s Billing department.
• Other duties as assigned.

Minimum Job Requirements:

Knowledge, Skills, and Abilities:

• Knowledge of: a.) modern office practices, procedures and equipment related to processing recording of billing and reimbursement records and transactions; b.) generally accepted accounting principles; c.) third party coverage, eligibility, and claims processing; d.) competent in standard Office software. e.) FQHC operations
• Comprehensive knowledge of medical terminology, medical billing methods (particularly FQHC or Rural Health Clinic), procedures, applicable laws, rules, and regulations.
• Knowledge of the principles, methods and procedures involved in planning, organizing, and directing auxiliary staff.
• Ability to understand, interpret and apply instructions, policies and procedures related to processing and recording of registration and billing records, enrollment and reimbursement transactions; business math, including fractions, decimals, percentages and ratios; perform detailed numerical work with speed and accuracy while meeting critical deadlines; organize and prioritize high volume of work in order to meet recurring deadlines; solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to work well independently as well as in a team; excellent organizational and administrative skills are essential.
• Ability to work across cultures and demonstrate support of diversity, equity and inclusion.
• Creative problem-solving skills and ability to exercise sound judgment in quickly evaluating situations and rendering prompt decisions.
• Ability to motivate others in a positive manner.
• Requires ability to function as a liaison between billing teams.
• Bilingual English/Spanish preferred.

Education and Experience:

• Requires high school diploma, preferably an associate’s degree or higher.
• 1 to 2 years prior supervisory/Lead Biller experience. FQHC Billing and Dental billing preferred.
• Professional Certified Coder preferred, but not required.
• Requires (1-3 years) prior experience in a medical office, primarily in patient billing and/or registration.

Physical Requirements:

• Remaining in a stationary position, often standing, or sitting for prolonged periods
• Bending/lifting, pushing/pulling, adjusting, or moving objects weighing up to 15 pounds in all directions and occasionally more.
• Repeating motions that may include the neck, wrists, hands and/or fingers.
• Upper extremity demands: Reaching above shoulder and/or below waist.