Job Description: Clinic Manager I

Who we are: La Clínica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible health care to the diverse communities of the San Francisco Bay Area. We have spent over 40 years advocating for and creating a health home for the many that have been denied access to care.  As health care activists, we are dedicated to making sure individuals who do not have health coverage get the same level of quality healthcare as those who have it.   From our genesis as a community health center in 1971, we understood that we cannot heal our communities without also addressing the economic and social factors that affect health. Many times, this requires that we go outside and provide services in other settings to build the bridge that links individuals to our health center for preventive and primary care. Over 90,000 individuals come to La Clínica because it is a welcoming place that addresses the whole person, coordinating and connecting them to a broad network of services to improve and maintain their health and well-being. While we are still known for our activism and spirit of social justice, we are also proud to have grown into a sophisticated provider of primary health care services with 35 sites across Alameda, Contra Costa and Solano counties.

Be on the frontlines of excellent community healthcare.  As vulnerable populations lose access to care, it becomes more important than ever that those who can lend their skills and passion to serving their communities step forward, live their values, and advance our mission. Maybe community healthcare made it possible for you to have medical care growing up, and maybe you feel ready to come home to serve.  If you have this calling, La Clínica is the place for you. Join the La Clínica family and work shoulder to shoulder with some of the most dedicated healthcare professionals you will meet. Yes, you will work hard, but the sense of teamwork, commitment to our community, and our dedication to giving our diverse patients the high-quality healthcare they deserve, will inspire you. You will be rewarded by your work with patients whose families choose La Clínica generation after generation. You will see the impact of your hard work in the faces of our patients and the clinical staff who depend on your leadership  to do amazing things. You will build your skills through La Clínica’s trainings and unique           professional development opportunities that ensure our managers have the support they need to do their essential work.

Major Areas of Responsibility include but are not limited to:

Operational Oversight

• In collaboration with medial operations leadership, develops, documents, and coordinates appropriate clinical policies, procedures, and protocols for clinical services.
• Coordinate’s clinic schedules with inpatient coverage schedules if needed.
• Participates in the development and modification of service programs as needed.
• Practices open and effective communication with staff, providers, support departments, and leadership team
• Participates in organizational committees or work groups as assigned.
• Creates provider and staff schedules
• Allocates site resources to effectively deliver services.
• Responsible for fiscal oversight and management for clinic site.  Including planning budgets, authorizing expenditures, and financial reporting.
• Other duties as assigned by supervisor.

Staff Supervision

• Assures new personnel receive a thorough orientation to La Clínica as well as site and job specific orientation.
• Provides administrative supervision to frontline staff and medical assistants. If individual in this position is a licensed practitioner, he/she will be required to additionally provide clinical leadership and supervision which include assuring clinical competence and service orientation to patients served.
• Executes human resources supervisory responsibilities in accordance with La Clínica’s policies, procedures and applicable laws, consulting with the Human Resources as appropriate.
• Supervises and oversees the hiring and training efforts for clinic.  Including, but not limited to managing and posting vacancies, interviewing, hiring, and training employees.
• Responsible for assigning and directing work of clinic staff, appraising performance, coaching, implementing performance improvement plans, addressing complaints, and resolving work-related issues that arise within the clinic

Patient Experience

• Provides ongoing evaluation, service improvement processes to ensure patient care, staff relations, and operational efficiency are well integrated.
• Documents, investigates, and resolves complaints, refers unusual problems to Associate Director and Operations Director.
• Develops medical services and educational programs in support of the department’s overall role in La Clinica’s mission.
• Assures principles of customer service are demonstrated in all aspect of department operations.

Minimum Job Requirements

• Administration and Management: Knowledge of business and management principles related to strategic planning, resource allocation, human resources, leadership technique, and coordination of people and resources.
• Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Spanish proficiency preferred but not required
• Patient Service: Knowledge of principles and processes for providing patient services. This includes customer needs assessment, meeting quality standards for services, and evaluation of patient satisfaction.
• Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records
• Personnel and Human Resources: Working Knowledge of principles and procedures for personnel recruitment, selection, onboarding, performance management and training.
• Health Technology: Working knowledge and experience with Epic and Microsoft Office software

Abilities

• Ability to deal courteously and effectively with stakeholders and maintain good working relationships with other staff
• Ability to work across cultures and demonstrate support of diversity, equity and inclusion.
• Ability to create a budget, documenting revenue and expenses.

Experience and Other Certifications

• High School Diploma or equivalent required
• Bachelor’s degree preferred
• One year of experience in a supervisory or management position preferred
• Cultural competence working in diverse/low-income communities