Who we are: La Clínica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible health care to the diverse communities of the San Francisco Bay Area. We have spent over 40 years advocating for and creating a health home for the many that have been denied access to care. As health care activists, we are dedicated to making sure individuals who do not have health coverage get the same level of quality healthcare as those who have it. From our genesis as a community health center in 1971, we understood that we cannot heal our communities without also addressing the economic and social factors that affect health. Many times, this requires that we go outside and provide services in other settings to build the bridge that links individuals to our health center for preventive and primary care. Over 90,000 individuals come to La Clínica because it is a welcoming place that addresses the whole person, coordinating and connecting them to a broad network of services to improve and maintain their health and well-being. While we are still known for our activism and spirit of social justice, we are also proud to have grown into a sophisticated provider of primary health care services with 35 sites across Alameda, Contra Costa, and Solano counties.

Building healthy communities: At La Clínica, you will be able to provide primary care in an outpatient setting, allowing you to practice nursing with a wide scope. You will deliver care to a resilient patient population that is ethnically diverse and medically complex, with the aim of achieving optimal health outcomes and delivering compassionate care. In coordination with the site supervisor/manager, our Lead Registered Nurse is responsible for the day-to-day activities and workflow of the registered nurses of the department. The individual in this position will serve as a role model and as a key resource in the development and maintenance of a team approach for patient care services and clinic flow. We offer robust perks including educational leave plus stipend, and flexible work schedules. In addition, we are a National Health Service Corps (NHSC) approved site for tax free loan repayment. Our clinics are located in the thriving Bay Area known for its cultural diversity, beautiful weather, highly sought after schools and year-round recreational activities.

Major Areas of Responsibility include but are not limited to:

Healthcare Delivery

• Provide professional nursing assessment and initial nursing care to clients who call in or are seen for urgent care services.
• Provide medical triage of patients; determine the urgency of the clients presenting complaints and designate triage category.
• Offer medical advice by phone and/or in the clinic.
• Facilitate and support medical providers with procedures.
• Perform medication reviews, blood pressure and blood sugar checks, wound care, referrals for DME.

Patient Experience

• Interview patient and/ or family to obtain required history and accurate assessment.
• Explain medical information and provide case management.
• Evaluate workflow and activities to assure efficiency and quality health care to all patients.
• Have flexibility in meeting patients’ needs and participating in evening and Saturday triage clinics.

Collaboration & Teamwork

• Provide training and coaching to the current and new registered nurses in the department.
• Assists in the overall coordination of the registered nurse activities, including assignments to various areas in the clinic to ensure that coverage of all areas is provided for.
• High degree of interpersonal competence with both staff and patients
• Excellent time management skills and evidence-based approaches to medical care
• Suggest improvements for clinic flow, patient scheduling, and service delivery, and collaborate professionally with interdisciplinary team members, including providers, health educators, medical assistants, and case managers.

Minimum Job Requirements

Knowledge

• Knowledge and experience with Electronic Health Record programs, such as NextGen or Epic.
• Familiarity with Electronic Panel Management
• High degree of interpersonal competence with both staff and patients, and thorough knowledge of evidence-based care
• Top-notch time management skills and evidence-based approaches to medical care
• Cultural competence working in diverse/low-income communities.

Abilities

• Ability to deal courteously and effectively with complex patient profiles and maintain good working relationships with other staff.
• Ability to work courteously and effectively as a team member to support the quality/efficiency standards established for the clinic; work independently; Ability and willingness to work under pressure and as part of an interdisciplinary team.
• Demonstrate flexibility and ability to accept changes gracefully.
• Ability to work across cultures and demonstrate support of diversity, equity and inclusion.
• Ability to keep accurate, clear, and legible records of patient information.
• English/Spanish fluency required.

Experience and Other Certifications

• Requires graduation from an accredited school of nursing. Possession of a valid RN license in the state of California supplemented by two to three years clinical experience in the areas of adult medicine, pediatric, obstetrics, and gynecology that include triage. BSN preferred but not required.
• RN I requires California license and an AA only.
• RN II requires California licensure and a Bachelor’s degree.
• Two or more years of case management and triage experience working in primary care clinic setting.
• Must hold a current BLS (Basic Life Support) / CPR Certificate. You will have a 30-day grace period to obtain your certificate from the date of hire.