Who we are: La Clinica de La Raza is a non-profit, community-based health center established in 1971 to address health barriers and create better lives for the underserved. We have proudly grown into 35 sites across Alameda, Contra Costa, and Solano County. To learn more about our history, click here: Our History - La Clinica or visit our website at www.laclinica.org.  

Job Summary:

Lead agencywide quality improvement efforts with collaborations from sites and leadership. Provide direction and initiative ideas to the Site Improvement Teams and other groups focused on quality improvement. Lead the implementation of QI Tableau and provide directions to IT. Extract, validate, and analyze big data for clinical services and patient health outcomes and satisfaction via patient satisfaction surveys, Universal Data Set (UDS), and peer review. Facilitate Board Quality Assurance Subcommittee to ensure compliance of QI efforts data and information sharing by developing summaries of QI activities. In addition, provide summaries of QI activities to OMD, executive management, funders, and other stakeholders. Collaborate with health plans and internal planning department to identify funding opportunities. Facilitate completion of agency medical malpractice coverage (FTCA). Lead efforts to follow-up, resolve, track, and analyze patient grievances, complaints, and incidents.

Major Areas of Responsibility, include but are not limited to:

Duties/Responsibilities:

• Supports and leads the agency clinical Quality Improvement (QI), Quality Assurance (QA), and Population Health projects, initiatives, and practices.
• Develops and implements work-plans to systematically monitor the quality and utilization of clinical services and patient health outcomes.
• Helps use findings to modify policies and procedures, and to develop and implement performance improvement projects.
• Develops dashboards, analyzes trends, and reports on agency-wide medical quality performance to Board QA, CQI, ET, other relevant stakeholders.
• Oversees and conducts data collection and analysis on quality improvement projects such as patient satisfaction, peer review, and Universal Data Set (UDS) trending.
• Composes summaries of QI activities for consumption by the Office of the Medical Director (OMD), Board of Directors, executive management, funders, and other stakeholders.
• In coordination with CMO and other stakeholders participates in and provides technical assistance to the Continuous Quality Improvement Committee and acts as Improvement Advisor to Site Improvement Teams and other groups engaged in quality improvement efforts.
• In collaboration with the Planning Department, identifies QI funding opportunities and assists in grant proposal development and reporting.
• Provides OMD input on quality related agency initiatives, grants and contracts.
• Oversees enrollment of providers in agency medical malpractice coverage.
• Collects patient incidents and complaints, navigates patients and pertinent departments, provides assistance to staff working to investigate and resolve the issue, and develops reports on complaints and incidents.
• Coordinates with payers regarding quality of care provided to members.
• Assist in the development and implementation of Value Based Payment proposals.
• Other duties as assigned by supervisor.

Minimum Job Requirements:

Knowledge, Skills, and Abilities:

• Must have good working knowledge of QI principles such as the Model for improvement.
• Well-versed in QI methodology.
• Excellent skills in complex problem solving, planning, statistical analysis, and project management.
• Strong verbal and written communication skills, able to facilitate meetings and processes to ensure maximum buy-in while leading projects to completion.
• Ability to work across cultures and demonstrate support of diversity, equity and inclusion.
• Able to work collaboratively with providers, staff, and stakeholders.
• Ability to organize and manage multiple tasks and projects.

Education and Experience:

• Bachelor's Degree in Public Health or related field, or RN degree from accredited university, OR two years of working in a healthcare setting, with experience working in a program development and/or quality improvement.
• Experience in community clinic, other safety net, or public health setting highly desirable.
• Proficiency in Microsoft Excel, Word, and PowerPoint.

Physical Requirements:

• Remaining in a stationary position, often standing, or sitting for prolonged periods
• Bending/lifting, pushing/pulling, adjusting, or moving objects weighing up to 15 pounds in all directions and occasionally more.
• Repeating motions that may include the neck, wrists, hands and/or fingers.
• Upper extremity demands: Reaching above shoulder and/or below waist.